The Asian Experience Awards
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Pengakuan terhadap The Most Outstanding Experience Initiatives di Asia

The Asian Experience Awards merupakan pengakuan atas inisiatif terbaik perusahaan/organisasi yang kreatif serta inovatif dalam menghantarkan pengalaman brand mereka yang penuh makna (meaningful) kepada para stakeholder
Nominasi dibuka bagi perusahaan/organisasi di seluruh industri di Asia. Jika perusahaan/organisasi Anda memiliki inisiatif yang unik, menonjol atau inovatif dalam memberikan pengalaman kepada klien, pelanggan potensial atau karyawan Anda, maka nominasikan sekarang!
Kategori Penghargaan:
- Brand Experience of the Year
- Customer Experience of the Year
- Digital Experience of the Year
- Distribution Experience of the Year
- Employee Experience of the Year
- Partner Experience of the Year
- Sales Experience of the Year
- Product Experience of the Year
- Service Experience of the Year
- User Experience of the Year
Indonesian - Asian Experience Awards Testimonials
Gino Riola Allianz PNB Life, Chief Marketing Officer
On behalf of my colleagues on Allianz PNB Life, I’d like to thank everyone at the Asian Business Review for the honor of winning the best Brand Experience award. We are very delighted to win the Brand Experience award this year especially as it is our third recognition to date, acknowledging the relevance and value of our Ride Safe initiative.
Gino Riola Allianz PNB Life, Chief Marketing Officer
Peggy Renders GM & SVP, SAP Customer Experience APJ
We at SAP CX are very humbled by the recognition by the Asian Business Review. Thank you to the team because none of this could have come together if it wasn’t for a beautiful, passionate, and very creative team that we have in SAP CX.
Peggy Renders GM & SVP, SAP Customer Experience APJ
Mohammad Yazdi Yahya Chief HR and Administration Officer (CHRAO), Progresif Sendirian Berhad
On behalf of Progresif, thank you to the Asian Experience Awards 2021 for recognizing Progresif. It is a big milestone for us, we are very proud to have won this award. Special mention to our shareholders, our board members and the management team as well. For the rest of the Progresif team Brunei, this is for you. Winning this award and putting us within the area arena, definitely will enhance our reputation, not only as a brand or as an organization but as an employer of choice.
Mohammad Yazdi Yahya Chief HR and Administration Officer (CHRAO), Progresif Sendirian Berhad
Lim Chee Gay Group Chief Human Resource Officer, TDCX
It is a good honor to be here representing TDCX to accept this award. Despite all the challenges we have encountered this year, this award has inspired us to do more and be more in everything we do. This is indeed an indicator of all the hard work of our employees. They have achieved such an incredible result and we cannot be more proud than we are today. Receiving this award is a strong testament to TDCX culture and mindset. This recognition cements our company legacy as a great place to work, inspiring us to focus on our most important aspect, our people.
Lim Chee Gay Group Chief Human Resource Officer, TDCX
Benny Chan Head of Channels, Group Channels & Digitalisation, United Overseas Bank
UOB is very committed to growing our own timber and we believe strongly in continuous learning. Winning this award is a validation of all the efforts that we’ve put in in the last 5 years by myself and the team to make this happen. It is an honor and a testament to the effort and dedication from my entire team. It reflects our strong values, strong emphasis on developing our people and empowering them to be successful in their career path. This award will give us motivation to our team in UOB so that we can continue to be better.
Benny Chan Head of Channels, Group Channels & Digitalisation, United Overseas Bank
Wilhelmina Duyvestyn AVP Marketing & PR, Infosys Australia & New Zealand
This award goes to both the Infosys team and Tennis Australia. The past 18 months has been challenging for many organizations, and in Infosys we are really proud of the work that we’ve been able to do with Tennis Australia.
Wilhelmina Duyvestyn AVP Marketing & PR, Infosys Australia & New Zealand
Raj Pudipeddi Chief Product and Marketing Officer, SVP and Managing Director, Asia Pacific, Align Technology
I first want to thank the Asian Experience Awards team for recognising the Align Technology. It’s a wonderful testimony to the spirit of innovation and entrepreneurship we have in the team.
Raj Pudipeddi Chief Product and Marketing Officer, SVP and Managing Director, Asia Pacific, Align Technology
Donald Tan Chief Executive Officer, China Telecom Global
This is a big honour for us. We are very, very encouraged by the award which recognises the service quality of our frontline professionals and our relationship with the management team.
Donald Tan Chief Executive Officer, China Telecom Global
Tanya Godbeer Head of Partnerships, DirectAsia Insurance Singapore
It is such an honour. It is great to be recognised for continuing digital innovation.
Tanya Godbeer Head of Partnerships, DirectAsia Insurance Singapore
Kiyoon Sung Executive Manager of Paybooc Department, BC Card
This award will give Paybooc even greater momentum to enable it to drive payment experience around the world.
Kiyoon Sung Executive Manager of Paybooc Department, BC Card
Ferry Kusnowo Executive Director, Lazada Indonesia
We are very humbled and honored by this award. Winning an Asian Experience Award will continue driving us to study, analyze, and develop features we haven’t thought about to continue improving the seller and buyer experience on our platform.
Ferry Kusnowo Executive Director, Lazada Indonesia
Goh Ze Hui Business Lead & Launcher, NTUC Income
It’s very heartening for us to win awards for both SNACK and TRIBE in this inaugural Asian Experience Awards and it’s really a testament to how we create products and new business models that resonate with the needs and behaviors of people in this current day and age.
Goh Ze Hui Business Lead & Launcher, NTUC Income
Peter Faulhaber Head of Wealth and Personal Banking, HSBC
It’s such an inspiration. We are truly grateful for the recognition you have given us. These awards are really a testament to the hard work and dedication of HSBC staff and, of course, the continued engagement of our wonderful customers. It really motivates us to continue what we’re doing– making our brand more relevant and closer to our customers in the Philippines.
Peter Faulhaber Head of Wealth and Personal Banking, HSBC
Cheong Min Ming Head of Retail Digital, UOB Malaysia
We are honoured to have won this industry award. This recognition is a testament to us being at the forefront of providing progressive solutions to meet our customers’ needs and this will encourage us to continue on our journey to innovate with our customers at the center of what we do and this is something that we will continue on doing moving forward.
Cheong Min Ming Head of Retail Digital, UOB Malaysia
Jerome Lo Wai Learning Technologies & Digital Media, Centre for IT Services, Nanyang Technological University, Singapore
For my team, this award is evidence of their resilience and hard work through the years of continuous improvements. This inaugural award makes it a little bit more special, actually a lot, because we are appreciative of stakeholder experiences of being recognised across industries especially now in education.
Jerome Lo Wai Learning Technologies & Digital Media, Centre for IT Services, Nanyang Technological University, Singapore
Chew Siew Khing Head, Accounts, Payables & Receivables, OCBC Malaysia
It is an honour to be recognised as the Malaysian Banking Digital Experience of the Year given that digital solutions are gaining greater toption especially in the current climate.
Chew Siew Khing Head, Accounts, Payables & Receivables, OCBC Malaysia
Veejay Madhavan Chief Executive Officer, Prudential Laos
To us, it validates the work we’ve been doing to try to bring people into the forefront of our innovation and delivery of services that are world class to our customers. We believe that this award opens up more ideas from our staff on how we can stay ahead of the game and be of value and service to our stakeholders.
Veejay Madhavan Chief Executive Officer, Prudential Laos
Chua Sing Ling Vice President and Head, Singapore Market, Group Human Resources, Certis
We are really, really, honoured to be recognised for Singapore Employee Experience of the Year in the Business Services category. We are glad to be acknowledged for ingenious initiatives delivering meaningful brand experiences to its stakeholders in all industries in Asia.
Chua Sing Ling Vice President and Head, Singapore Market, Group Human Resources, Certis
Christine Ng Head of New Business & Underwriting, Singlife with Aviva
Thank you Asian Business Review for the recognition. We are delighted to be recognised for our continuous drive to make every customer interaction with us a joyful experience. This award win is a testament to our commitment to customer experience excellence.
Christine Ng Head of New Business & Underwriting, Singlife with Aviva
Merlyn Tsai Head of Consumer Banking, Digital and Customer Experience, CIMB Bank Berhad, Singapore Branch
It is our pleasure to be able to attain this award. It is a huge compliment for the team. This award recognises our effort and commitment to improve our customer experience and customer journey.
Merlyn Tsai Head of Consumer Banking, Digital and Customer Experience, CIMB Bank Berhad, Singapore Branch
Alvin Neo Chief Customer and Marketing Officer, NTUC FairPrice
We are humbled and honoured to receive this award. There are many players, other companies, in this space which all strived very hard to serve the customers in the marketplace and we do our best. It is really a recognition of the work that the entire combined team has done and affirmation that we’re heading in the right direction with our efforts.
Alvin Neo Chief Customer and Marketing Officer, NTUC FairPrice
Nguyen Hong Son Country President, Chubb Life Vietnam
Thank you Asian Business Review for awarding the award to Chubb Life Vietnam. I, myself, feel proud to be the winner of the award this year.
Nguyen Hong Son Country President, Chubb Life Vietnam
David Peller Executive Vice President, Yanolja Cloud Pte. Ltd.
Thank you to you, the Asian Business Review, and the panel of judges for recognising the innovation of Yanolja Cloud. We are entirely grateful to you for that recognition. The travel and hospitality industries have been through so much disruption over the past couple of years and I think both the operators of travel & hospitality facilities, and customers, are demanding different experiences. We are just grateful that the technology solutions that we provide are making a difference to both those operators but also to travellers and guests and we’ve truly appreciate the recognition you have afforded on us through this award.
David Peller Executive Vice President, Yanolja Cloud Pte. Ltd.
Ron Wee Growth Hacker, Income Insurance Limited
It’s an honour to receive this award in behalf of the team and to be recognised for our contribution in the insurance industry. We are pleased that SNACK have increased the accessiblity for financial products to our consumers aligning to the goal of financial inclusion constantly bringing meaningful experience for our customers, we sincerely extend our gratitude to all team members, partners, and stakeholders who have supported in this journey and we will strive to continue to reimagine insurance once again.
Ron Wee Growth Hacker, Income Insurance Limited
Wong Chuu Haw (Keith) Vice President, Head of Group Digital Office, OCBC Bank
On behalf of OCBC bank, we’d like to thank everyone at the Asian Experience Awards for the honour. Indeed it is a huge recognition to win the three awards and these awards really affirms the hard work and dedication of our colleagues in their effort to deliver meaningful experience to our stakeholders.
Wong Chuu Haw (Keith) Vice President, Head of Group Digital Office, OCBC Bank
Congcin Congcar Head of Krungsri Auto Group
On behalf of the Krungsri employees, first of all, we are very proud to receive the Asian Experience Award in 2022 for the Thailand Digital Experience of the Year in Banking, we thank you very much for this prestigious recognition given to GO app by Krungsri Auto, our newest digital platform for automobile users, to access our digital product offerings and digital lending is one of these products that is newest for GO app. We believe that this award reflects our success in continuing to deliver customer experience in this new digital era.
Congcin Congcar Head of Krungsri Auto Group
Kok Khin Mao Board Director and Chief Executive Officer, Talk2 Solutions Co., Ltd
Thank you to the panel of judges for awarding Talk2 Solutions for Cambodia Service Experience of the Year 2022. It really is a great honour for having this recognition from the Asian Experience Awards.
Kok Khin Mao Board Director and Chief Executive Officer, Talk2 Solutions Co., Ltd
Silvia Lu Marketing Manager, Greater China, Brown-Forman China
I would like to Asian Experience Awards which let us show this great event in China to the whole Asia and whole world
Silvia Lu Marketing Manager, Greater China, Brown-Forman China
Dr. Chalee Asavathiratham Senior Executive Vice President, Chief Digital Banking Officer, Siam Commercial Bank Public Company Limited
I am truly honoured to be recognised by the Asian Business Review for the Customer Experience of the Year award and I would like to pass on the gratitude for the team who has been putting the hard work over the years and it is truly wonderful for us to be recognised.
Dr. Chalee Asavathiratham Senior Executive Vice President, Chief Digital Banking Officer, Siam Commercial Bank Public Company Limited
Alice Yeung Sales and Marketing Director, J&T Express Singapore
It is an honour to accept these awards on behalf of J&T Express. J&T Express started from humble beginnings in Malaysia in 2015 and it is unbelievable how much we achieved since.
Alice Yeung Sales and Marketing Director, J&T Express Singapore
Kathy Oliva Head of Human Resources, Allianz PNB Life Insurance, Inc.
I’m very much honoured to represent our company. On behalf of everyone in Allianz PNB, thank you for the honour for being selected as this year’s winner in the Philippines Employee Experience of the Year for our company’s “Work Well programme”.
Kathy Oliva Head of Human Resources, Allianz PNB Life Insurance, Inc.
Junior Cho Country Head, Zurich Malaysia
We’re extremely grateful and on behalf of our colleagues here in Zurich Malaysia, we’re extremely grateful for this recognition at the Asian Experience Awards 2022. For us, the customers are at the heart of all that we do and we strive to provide a delightful experience for them and really to bring a peace of mind so that they could focus on embracing their lives. For us, it’s a meaningful recognition and this goes out to all the Zurichers who are keeping the customers in their minds and hearts. I would like to thank the Asian Experience Awards panel for this honour as we remain steadfast in our purpose by creating a brighter future for all Malaysians.
Junior Cho Country Head, Zurich Malaysia
Mohamad Fazli Bin Mohamad Sarujee Country Head, Technology & Operations, United Overseas Bank (Malaysia) Bhd
It is a great pleasure to accept the award on behalf of UOB. It is a true testament of our commitment to provide the best customer experience to our customers.
Mohamad Fazli Bin Mohamad Sarujee Country Head, Technology & Operations, United Overseas Bank (Malaysia) Bhd
Christian Ramirez Sr. Director, APAC Firmware Engineering, Western Digital Tech and Regional
It's an honor to be accepting this award on behalf of my colleagues here at Western Digital. I wanna thank the Asian Business Review for this esteemed recognition and our team's effort to drive innovation and particularly the focus that we have from a customer-centric perspective. We are really happy to achieve that. Thank you, on behalf of the company we really appreciate the recognition. I think this is something that they share across the site... not just me but everybody here is really proud of what we've achieved. Thank you guys for doing this for us.
Christian Ramirez Sr. Director, APAC Firmware Engineering, Western Digital Tech and Regional
Ruangroj Poonpol Group Chairman, KASIKORN Business-Technology Group
On behalf of KBTG, we are very honored and we are very glad to receive this award. I think we are working very hard and so we believe this award is very timely for us.
Ruangroj Poonpol Group Chairman, KASIKORN Business-Technology Group
Sewhan Chon Country President, PT. AstraZeneca Indonesia
On behalf of AstraZeneca Indonesia, we are really honored to get an award. This is not only for us, AstraZeneca Indonesia, this is a consolidated effort from the government sectors, from our medical doctors and also the medical association and also from the media point-of-view. We actually contributed a lot to help Indonesia win through the pandemic situation by providing our solution of vaccines that we're glad that thank you very much for awarding us for that.
Sewhan Chon Country President, PT. AstraZeneca Indonesia
Brian Edang Chief Financial Officer & Head, Investor Relations, Vista Land
On behalf of Vista Land and the whole Villar Group, it is a great pleasure to receive this recognition from the Asia Experience Awards. This high distinction by the Asian Experience Awards is more than a validation, it was a group's effort and success all throughout the 3 virtual conventions. This represents not only celebration and the spirit of innovation, but also our desire to continue to provide Filipinos a world-class customer experience that is at par with global standards.
Brian Edang Chief Financial Officer & Head, Investor Relations, Vista Land
Mazri Mohd Ali Head of Operational Excellence, Center of Excellence, PETRONAS Carigali
On behalf of my management team, colleagues, and staff in Petronas, we would like to thank everyone in Asian Business Review Magazine for the awards recognition.
Mazri Mohd Ali Head of Operational Excellence, Center of Excellence, PETRONAS Carigali
Philip Joseph Senior Vice President Customer Experience & Service Operation, Indosat Ooredoo Hutchison (IM3 Brand)
We are very glad to be on the spot, we are super happy to be here after this prestigious win in the Asian Business Review. This award signifies our progress and most importantly charters our future plans around customer experience and customers.
Philip Joseph Senior Vice President Customer Experience & Service Operation, Indosat Ooredoo Hutchison (IM3 Brand)
Mohd Syahrul Bin Yusuf Chief Operating Officer, AVIS Malaysia
Thank you, Asian Business Review, for this recognition and award. I am honored to receive this award on behalf of Avis Malaysia. Well done, guys. This is your achievement, keep it up.
Mohd Syahrul Bin Yusuf Chief Operating Officer, AVIS Malaysia
Peter Faulhaber Head of Wealth and Personal Banking, HSBC Philippines
We, at HSBC Philippines, would like to thank the Asian Experience Awards for awarding us two awards this year- the Philippine Brand Experience of the Year and Philippine Employee Experience of the Year. We are honored to be recognized for all the hard work that we do for our customers as well as our employees.
Peter Faulhaber Head of Wealth and Personal Banking, HSBC Philippines
Merlyn Tsai Head of Consumer Banking & Digital, CIMB Bank Berhad, Singapore Branch
I have to say that this really is a pleasure for us. It is our second time to win this award. Thanks for giving us this opportunity.
Merlyn Tsai Head of Consumer Banking & Digital, CIMB Bank Berhad, Singapore Branch
Mark Dimaisip Employee Experience Head, Globe Telecom
Globe Telecom is very happy to accept this award. This award is not just for the Employee Experience team, this is for the 8,300 employees who took care of each other during these very challenging times.
Mark Dimaisip Employee Experience Head, Globe Telecom
Truong Huynh Diem Chi Specialized Nutrition Director, FrieslandCampina Vietnam
We are thrilled to know that we, the FrieslandCampina Vietnam, has won the award- Customer Experience of the Year. Thank you so much!
Truong Huynh Diem Chi Specialized Nutrition Director, FrieslandCampina Vietnam
Watch videos from past winners


Asian Experience Awards 2022 Winner: Chubb Life Vietnam


Asian Experience Awards 2022 Winner: Yanolja Cloud Pte. Ltd.


Asian Experience Awards 2022: Income Insurance Limited


Asian Experience Awards 2022 Winner: OCBC Bank


Asian Experience Awards 2022 Winner: Krungsri Auto (GO application by Krungsri Auto)


Asian Experience Awards 2022 Winner: Talk2 Solutions Co., Ltd


Asian Experience Awards 2022 Winner: Brown-Forman China


Asian Experience Awards 2022 Winner: Siam Commercial Bank Public Company Limited


Asian Experience Awards 2022 Winner: J&T Express Singapore


Asian Experience Awards 2022 Winner: Allianz PNB Life Insurance, Inc.


Asian Experience Awards 2022 Winner: Zurich Malaysia


Asian Experience Awards 2022 Winner: United Overseas Bank (Malaysia) Bhd


Asian Experience Awards 2022 Winner: Western Digital Tech and Regional Center (M) Sdn Bhd


Asian Experience Awards 2022 Winner: KASIKORN Business-Technology Group


Asian Experience Awards 2022 Winner: PT. AstraZeneca Indonesia
Alasan kenapa Anda perlu mengikuti


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BERITA
Berikut para Juri kami


Guillaume Sachet
Partner, Head, Customer Practice
KPMG

Partner, Head, Customer Practice
KPMG
Guillaume is a Partner with KPMG Advisory practice in Singapore where he heads the Customer and Strategy Practice. He has 27 years of experience in the Tech industry. Prior to joining KPMG as a Partner, he was the Head of Strategy at Mediacorp where he drove digital transformation, innovation and investments between 2012 and 2017. He was subsequently appointed Head of Social to manage social media and digital marketing activities. Prior to Mediacorp, Guillaume was a Partner and Managing Director with the strategy practice of Accenture, responsible for Telecom, Media and Tech strategy clients across Southeast Asia.
Over the years, he has developed deep digital and customer experience expertise across the APAC region. He has spent more than 20 years in Asia, working in Singapore, Thailand, Malaysia, Indonesia, Australia, Brunei, Vietnam, Philippines, Korea and China. Recognized as a thought leader in the tech industry, Guillaume is a regular speaker and writer. In particular, he wrote more than 20 articles and white papers on tech and innovation for various organizations and publications.


Roger Loo
Executive Director, Head of Management Consulting Services
BDO Singapore

Executive Director, Head of Management Consulting Services
BDO Singapore


Loretta Fong
Partner, Entrepreneurial Group of the Assurance Division
PwC Hong Kong

Partner, Entrepreneurial Group of the Assurance Division
PwC Hong Kong
Loretta has over 25 years of experience in public accounting serving clients of various sizes, including conglomerates engaged in multiple industries including retail, TMT, logistics; as well as start-ups and entrepreneurs.
She currently serves as a General Committee Member of the Federation of Hong Kong Industries amongst her many other external appointments.
Pedoman
PANDUAN
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Nominasi dibuka untuk perusahaan/organisasi yang berkantor di wilayah Asia.
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Pendaftaran nominasi akan diperiksa oleh para juri berdasarkan kelengkapan pengisian formulir dan dokumen pendukung.
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Pendaftaran nominasi gratis atau tidak dikenakan biaya. Jika perusahaan Anda berhasil menjadi pemenang, Anda wajib melanjutkan pemesanan opsi paket pemenang pilihan Anda.
PERSYARATAN
Program penghargaan ini mencari inisiatif dalam menghadirkan pengalaman yang luar biasa dari sebuah project, produk, layanan, strategi, campaign, atau studi kasus yang memenuhi persyaratan berikut:
-diluncurkan sebagian atau seluruhnya dalam rentang waktu 24 bulan kalender terakhir atau
-diluncurkan sebelum 24 bulan kalender dan memiliki peningkatan atau upgrade terbaru
KATEGORI
Penghargaan akan diberikan berdasarkan country-level basis (tingkatan sebuah negara). Akan ada satu pemenang per kategori dan industri yang sesuai untuk setiap negara.
1.) Pilih Kategori Anda
Brand Experience of the Year
Sebagian konsumen akan bersedia meluangkan waktu untuk memahami tujuan atau pesan dari sebuah brand, namun sebagian konsumen lain hanya akan sekedar melihat-lihat atau membeli secara tiba-tiba. Perbedaan tipe konsumen ini menimbulkan tantangan bagi brand untuk menjalankan strategi yang holistik atau menyeluruh dalam menyebarkan tujuan atau pesan mereka yang menarik bagi konsumen.
Kategori Brand Experience of the Year sedang mencari inisiatif kreatif yang berhasil memengaruhi persepsi klien atau pelanggan potensial tentang sebuah brand melalui sebuah pengalaman yang sederhana atau bahkan melalui sebuah pengalaman yang besar namun bermakna dan menarik.
Customer Experience of the Year
Setiap aspek dalam perjalanan klien atau pelanggan bersama brand dapat memunculkan kesan sekaligus juga dapat menghancurkan kesan tersebut. Hal itu selalu menjadi tujuan dari sebuah bisnis untuk melakukan interaksi yang sangat berdampak kepada persepsi klien atau pelanggan mereka. Khususnya bagaimana mereka dapat mempengaruhi keputusan pelanggan untuk terus datang kembali dan pada akhirnya membentuk hubungan yang langgeng dengan brand mereka.
Kategori Customer Experience of the Year mencari inisiatif luar biasa dan impresif dalam membuat pelanggan puas dan bahagia.
Digital Experience of the Year
Ketika kita berada di era digital saat ini, semakin banyak klien dan pelanggan yang lebih suka berinteraksi dengan perusahaan dan brand secara online. Tantangan bagi bisnis saat ini adalah bagaimana membuat koneksi dengan pengguna melalui perangkat genggam atau mengembangkan solusi canggih seperti aplikasi yang ditujukan untuk para mitra / klien mereka.
Kategori Digital Experience of the Year sedang mencari inisiatif yang inovatif dalam memanfaatkan teknologi untuk memberikan pengalaman terbaik kepada klien dan pelanggan.
Distribution Experience of the Year
Salah satu tantangan yang berulang dalam sebuah siklus bisnis adalah manajemen distribusi. Produk mentah dapat sampai dengan cepat namun dapat rusak sebelum digunakan, atau produk jadi dapat datang terlambat sehingga menyebabkan ulasan yang negatif.
Kategori Distribution Experience of the Year sedang mencari inisiatif terbaik yang bertujuan untuk menemukan distribusi barang yang lancar dan efisien dari pemasok ke produsen grosir/pengecer dan pada akhirnya sampai ke konsumen.
Employee Experience of the Year
Karyawan adalah aset terbesar dalam bisnis. Pengalaman yang mereka temui dan amati sepanjang masa bekerja mereka, memiliki dampak besar pada kesejahteraan dan kinerja mereka untuk perusahaan.
Kategori Employee Experience of the Year sedang mencari inisiatif terbaik yang berhasil memenuhi kebutuhan karyawan, meningkatkan moral bekerja, kesejahteraan, dan membuka peluang untuk peningkatan diri karyawan.
Partner Experience of the Year
Dalam lingkungan bisnis yang kompleks saat ini, hubungan didalam internal organisasi dan antar organisasi yang kuat dapat membuka peluang baru yang berujung pada peningkatan pendapatan. Oleh karena itu penting bagi sebuah bisnis untuk memiliki metodologi yang dapat digunakan untuk menilai kualitas kemitraan mereka.
Kategori Partner Experience of the Year sedang mencari langkah-langkah yang dilakukan bisnis untuk menjaga hubungan yang sehat dan menguntungkan dengan mitra mereka.
Product Experience of the Year
Pengalaman produk mengacu pada pengalaman subjektif yang dimiliki pelanggan saat menggunakan suatu produk, termasuk persepsi, emosi, dan kepuasan mereka secara keseluruhan. Hal tersebut termasuk faktor-faktor seperti kegunaan produk, fungsionalitas, desain, dan performanya. Pengalaman produk yang positif dapat menghasilkan kepuasan pelanggan, pembelian berulang, dan rujukan dari mulut ke mulut yang positif.
Kategori Product Experience of the Year sedang mencari inisiatif luar biasa yang bertujuan untuk mengembangkan atau meningkatkan sebuah produk menjadi yang terbaik.
Sales Experience of the Year
Pengetahuan, keterampilan, dan keahlian dalam menjual produk atau jasa, bernegosiasi dengan pelanggan, mengelola hubungan dengan klien, dan mengembangkan strategi penjualan merupakan aset penting bagi kesuksesan sebuah perusahaan.
Kategori Sales Experience of the Year sedang mencari inisiatif luar biasa yang bertujuan untuk meningkatkan keterampilan penjualan dan keahlian yang dirancang untuk mencapai hasil yang lebih baik, meningkatkan pengetahuan tentang produk dari para tenaga penjualan, membangun hubungan yang lebih kuat dengan pelanggan, dan meningkatkan efektivitas penjualan secara keseluruhan.
Service Experience of the Year
Pengalaman layanan merupakan aspek penting dari pengalaman pelanggan, karena hal tersebut sangat dapat mempengaruhi persepsi pelanggan terhadap suatu brand dan cenderung mereka akan terus berbisnis dengan brand tersebut jika mereka mengalami pengalaman yang positif. Pengalaman layanan yang positif dapat berujung pada peningkatan loyalitas pelanggan, mendapat rujukan positif dari mulut ke mulut, dan bisnis yang berulang.
Kategori Service Experience of the Year sedang mencari inisiatif luar biasa yang bertujuan untuk mengembangkan atau memberikan nilai tambah pada sebuah layanan.
User Experience of the Year
Bagian dari perjalanan klien atau pelanggan dengan brand adalah menjadi pengguna yang berinteraksi dengan produk, sistem, atau layanan. Dengan demikian, brand dituntut untuk memiliki pemahaman yang mendalam tentang pengguna: apa yang mereka butuhkan, apa yang mereka hargai, seberapa kemampuan mereka, serta seperti apa keterbatasan mereka.
Kategori User Experience of the Year sedang mencari inisiatif terbaik yang berhasil memberikan efisiensi, manfaat, dan kemudahan yang maksimal bagi penggunanya.
2.) Pilih Industri Anda
INDUSTRY CATEGORIES
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Automotive Services
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Advertising
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Aerospace
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Aerospace & Defense
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Agriculture
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Airline
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Apparel
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Architecture
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Automotive & Transport Equipment
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Banking
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Broadcasting
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Brokerage
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Building Services & Facilities
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Business Insurance
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Business Services
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Cargo Handling
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Chemicals
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Commercial Building construction
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Commercial Real Estate Trust
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Computer Hardware
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Computer Services
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Computer Software
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Conglomerates
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Consulting
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Consumer Products - Durables
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Consumer Products - Non-Durables
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Corporate Advisory
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Data Center
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Department Stores
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Dining & Entertainment
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Diversified Services
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E-commerce
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Education
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Electronic Manufacturing
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Electronics
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Energy
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Engineering
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Executive Search
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Financial Services
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Financial Technology
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Food & Beverage
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Food Manufacturing Solutions
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Food Safety
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Furniture and Fixture
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General Insurance
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Health Products & Services
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Healthcare
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Healthcare Technology
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Heavy Civil Construction
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Hospitality & Leisure
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Human Resource Technology
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Human Resources Consulting
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Industrial construction
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Insurance Broker
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Interior Design
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Internet/New Media
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Investment Banking
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IT Services
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Life Insurance
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Legal
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Logistics
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Luxury Retail
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Manufacturing
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Marine and Offshore Engineering
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Marine Services
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Marketing
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Materials & Construction
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Media & Entertainment
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Metals & Mining
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Motion Picture & Video
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Music
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Non-Profit or Government Organizations
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Oil & Gas
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Payments
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Personal Insurance
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Pharmaceuticals
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Real Estate
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Remittance
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Residential Building Construction
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Residential Product Manufacturing
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Retail
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Shipping
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Sports
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Technology
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Telecommunications
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Television
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Training and Development
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Transportation
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Utilities
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Venture Capital
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Wholesale
KRITERIA PENJURIAN
- Latar Belakang - Apa inspirasi di balik inisiatif ini? Siapa pemangku kepentingan yang relevan dan bagaimana kebutuhan mereka diidentifikasi dan dipahami?
- Keunikan & Inovasi - Apa keunikan dari inisiatif tersebut? Apa yang membuat hal tersebut kemudian menjadi sesuatu yang kreatif dan inovatif?
- Efektivitas - Apa tujuan dan target dari inisiatif tersebut? Bagaimana hal tersebut dicapai dan ukuran apa yang digunakan untuk menilai keberhasilannya?
- Dampak - Apa dampak dari adanya inisiatif tersebut terhadap perusahaan Anda dan apa dampaknya bagi industri?
- Dinamis - Apakah inisiatif tersebut fleksibel terhadap perubahan dan peluang yang progresif di masa depan?
TATA CARA NOMINASI
1. Tuliskan ringkasan dalam 500 kata tentang project/inisiatif yang perusahaan Anda nominasikan. Pastikan ringkasan tersebut mencakup atau menjawab beberapa pertanyaan dibawah ini: Apa inspirasi dibalik project/inisiatif ini? Siapa stakeholder yang relevan dan bagaimana kebutuhan mereka dapat diidentifikasi dan dipahami? Apa keunikan dari inisiatif tersebut? Apa yang membuat hal tersebut kemudian menjadi sesuatu yang kreatif dan inovatif? Apa tujuan dan target dari inisiatif tersebut? Bagaimana hal tersebut dicapai dan ukuran apa yang digunakan untuk menilai keberhasilannya? Apa dampak dari adanya inisiatif tersebut terhadap perusahaan Anda dan apa dampaknya bagi industri? Apakah inisiatif tersebut fleksibel terhadap perubahan dan peluang yang progresif di masa depan?
2. Pergi ke formulir online nominasi dan baca panduan nominasinya.
3. Isi detail informasi tentang perusahaan Anda dan kontak person untuk nominasi.
4. Dari daftar dibawah ini, pilih kategori untuk project yang Anda nominasikan. Anda dapat mengetahui lebih lanjut tentang penjelasan setiap kategori disini.
- Brand Experience of the Year
- Customer Experience of the Year
- Digital Experience of the Year
- Distribution Experience of the Year
- Employee Experience of the Year
- Partner Experience of the Year
- Product Experience of the Year
- Sales Experience of the Year
- Service Experience of the Year
- User Experience of the Year
5. Ketik judul proyek dan tulisan sebanyak 500 kata. Entri Anda tetap valid jika penulisan melebihi 500 kata, tetapi kami menyarankan maksimal hingga 500 kata saja dan membuat file dokumen dengan detail yang lebih terperinci. File dokumen ini dapat diserahkan sebagai dokumen pendukung.
6. Unggah 3 foto yang menggambarkan project Anda. Jika project Anda non-fisik, maka Anda dapat mengirimkan tangkapan layar, logo, atau foto tim yang mengerjakan/yang mengerjakan project tersebut.
- Format File: JPEG
- Posisi: Landscape
7. Anda juga disarankan untuk mengunggah dokumen pendukung, seperti:
- Project deck (profile) dalam bentuk pdf atau lainnya
- Siaran pers, kliping berita, dll.
- Testimoni dari klien/pengguna
- Laporan, studi kasus, dll.
- Video
8. Masukkan tiga pencapaian utama dari project Anda dalam satu baris. Kami menyarankan Anda untuk memasukkan angka atau info yang dapat diukur.
9. Jika ada, masukkan umpan balik atau testimoni dari klien. Anda dapat menuliskan nama, jabatan serta divisi, nama perusahaan klien/pelanggan Anda jika perlu. Hal ini bersifat opsional.
10. Pilih opsi paket pemenang Anda untuk memesannya ketika nanti Anda memenangkan penghargaan.
Centang Tombol Persetujuan jika Anda telah memahami dan menyetujui bahwa jika perusahaan Anda menang, Anda akan memesan paket pemenang yang telah Anda pilih.
11. Tekan tombol DAFTAR. Anda akan mendapatkan email konfirmasi nominasi setelah entri Anda kami proses.
Pengingat:
- Setiap perusahaan hanya dapat mendaftarkan maksimum untuk tiga nominasi.
- Setiap formulir nominasi hanya berlaku untuk satu kali pengisian. Isi formulir Anda kembali jika Anda ingin menominasikan untuk kategori yang lain.
- Foto wajib disertakan sementara dokumen pendukung bersifat opsional namun akandapat meningkatkan kesempatan untuk menang.
- Pendaftaran nominasi gratis atau tidak dikenakan biaya. Jika perusahaan Anda berhasil menjadi pemenang, Anda wajib melanjutkan pemesanan opsi paket pemenang pilihan Anda.
BIAYA
Nominasi gratis/tidak dikenakan biaya.
Jika perusahaan Anda berhasil menjadi pemenang, Anda wajib melanjutkan pemesanan opsi paket pemenang pilihan Anda untuk memaksimalkan manfaat kemenangan Anda.
Untuk mengetahui lebih lanjut tentang harga dan hak pemenang, please email [email protected].
Past Winners
AECOM Global Business Services Philippines ROHQ
- Philippines Employee Experience of the Year - Shared Services
Allianz PNB Life Insurance, Inc.
- Philippines Employee Experience of the Year - Financial Services
AVIS MALAYSIA
- Malaysia Customer Experience of the Year - Car Rentals
- Philippines Product Experience of the Year - Banking
Castrol Lubricants Middle East
- United Arab Emirates Customer Experience of the Year - Oil & Gas
- China Brand Experience of the Year - Food & Beverage
Chubb Life Vietnam
- Vietnam Brand Experience of the Year - Life Insurance
- Vietnam Partner Experience of the Year - Banking
CIMB Bank Berhad, Singapore Branch
- Singapore Digital Experience of the Year - Banking
CUCKOO International (MAL) Sdn Bhd
- Malaysia Service Experience of the Year - Health Products & Services
- Malaysia Product Experience of the Year - Beauty & Cosmetics
DXC Technology
- Brunei Employee Experience of the Year - IT Services
- Indonesia Employee Experience of the Year - IT Services
- Vietnam Customer Experience of the Year - Food & Beverage
- Philippines Employee Experience of the Year - Telecommunications
- Philippines Brand Experience of the Year - Banking
- Philippines Employee Experience of the Year - Banking
Hwahsia Glass
- Taiwan Digital Experience of the Year - Manufacturing
- Philippines Employee Experience of the Year - Technology
INDOSAT OOREDOO HUTCHISON (IM3 Brand)
- Indonesia User Experience of the Year - Telecommunications
- Indonesia Customer Experience of the Year - Telecommunications
- Singapore Employee Experience of the Year - Logistics
- Singapore Partner Experience of the Year - Logistics
KASIKORN Business-Technology Group
- Thailand Employee Experience of the Year - Financial Technology
Krungthai Bank PLC
- Thailand Employee Experience of the Year - Banking
Krungsri Auto (GO application by Krungsri Auto)
- Thailand Digital Experience of the Year - Banking
- Singapore Digital Experience of the Year - Financial Services
- Singapore Employee Experience of the Year - Banking
- Singapore Product Experience of the Year - Banking
- Singapore User Experience of the Year - Banking
Palo Alto Networks
- Singapore Customer Experience of the Year - Cybersecurity
- Malaysia Digital Experience of the Year - Oil & Gas
Prudential Life Assurance Thailand
- Thailand Service Experience of the Year - Life Insurance
PT Sodexo Indonesia
- Indonesia Service Experience of the Year - Business Services
PT. AstraZeneca Indonesia
- Indonesia Customer Experience of the Year - Pharmaceuticals
PTT Exploration and Production Public Company Limited
- Thailand Brand Experience of the Year - Oil & Gas
Rakuten Trade Sdn Bhd
- Malaysia Digital Experience of the Year - Brokerage
Rizal Commercial Banking Corporation
- Philippines Digital Experience of the Year - Banking
- Pakistan Digital Experience of the Year - Agriculture
Schneider Electric Vietnam
- Vietnam Digital Experience of the Year - Energy
Siam Commercial Bank Public Company Limited
- Thailand Customer Experience of the Year - Banking
Standard Chartered Bangladesh
- Bangladesh Digital Experience of the Year - Banking
TAG Innovation
- Pakistan Digital Experience of the Year - Financial Services
- Cambodia Service Experience of the Year - Business Services
Thanh Thanh Cong Bien Hoa Joint Stock Company (TTC Sugar)
- Vietnam Customer Experience of the Year - Agriculture
- Vietnam Customer Experience of the Year - Pharmaceuticals
United Overseas Bank (Malaysia) Bhd
- Malaysia Customer Experience of the Year - Banking
- Philippines Digital Experience of the Year - Real Estate
Watsons International
- Hong Kong Customer Experience of the Year - Retail
Western Digital Tech and Regional Center (M) Sdn Bhd
- Malaysia User Experience of the Year - Technology
- Singapore Digital Experience of the Year - Travel Services
- Malaysia Brand Experience of the Year - Financial Services
- Malaysia Customer Experience of the Year - Financial Services (Insurance)
- Singapore Digital Experience of the Year - Financial Services
- Singapore Brand Experience of the Year - Healthcare Technology
Allianz PNB Life Insurance, Inc.
- Philippines Brand Experience of the Year - Life Insurance
- Myanmar Customer Experience of the Year - General Insurance
- South Korea User Experience of the Year - Payments
- Singapore Employee Experience of the Year - Business Services
- Customer Experience of the Year - Telecommunications
CIMB Bank Berhad, Singapore Branch
- Singapore Customer Experience of the Year - Banking
- Singapore Product Experience of the Year - Banking
CTBC BANK
- Taiwan Digital Experience of the Year - Banking
DirectAsia Insurance Singapore
- Singapore Distribution Experience of the Year - General Insurance
- Singapore User Experience of the Year - Retail
- Philippines Brand Experience of the Year - Banking
- Philippines Partner Experience of the Year - Banking
- Australia Digital Experience of the Year - IT Services
- Indonesia Digital Experience of the Year - E-Commerce
- Indonesia Product Experience of the Year - E-Commerce
Nanyang Technological University, Singapore
- Singapore Digital Experience of the Year - Education
NTUC Income Insurance Cooperative Limited
- Singapore Digital Experience of the Year - Life Insurance
- Singapore Product Experience of the Year - Life Insurance
- Malaysia Digital Experience of the Year - Banking
- Brunei Employee Experience of the Year - Telecommunications
- Laos Employee Experience of the Year - Life Insurance
- Singapore Brand Experience of the Year - Technology
- Singapore Service Experience of the Year - Financial Services
Studio Messa
- Australia Brand Experience of the Year - Dining & Entertainment
Sun Life Malaysia
- Malaysia Customer Experience of the Year - Life Insurance
- Malaysia Employee Experience of the Year - Data Center
UNITED OVERSEAS BANK (MALAYSIA) BERHAD
- Malaysia Customer Experience of the Year - Banking
- Singapore Employee Experience of the Year - Financial Services
UOB Malaysia
- Malaysia Product Experience of the Year - Financial Services
Contact Us
For more details, contact:
Jane Patiag
+(65) 3158 1386 ext. 217
Berikut para Juri kami


Guillaume Sachet
Partner, Head, Customer Practice
KPMG

Partner, Head, Customer Practice
KPMG
Guillaume is a Partner with KPMG Advisory practice in Singapore where he heads the Customer and Strategy Practice. He has 27 years of experience in the Tech industry. Prior to joining KPMG as a Partner, he was the Head of Strategy at Mediacorp where he drove digital transformation, innovation and investments between 2012 and 2017. He was subsequently appointed Head of Social to manage social media and digital marketing activities. Prior to Mediacorp, Guillaume was a Partner and Managing Director with the strategy practice of Accenture, responsible for Telecom, Media and Tech strategy clients across Southeast Asia.
Over the years, he has developed deep digital and customer experience expertise across the APAC region. He has spent more than 20 years in Asia, working in Singapore, Thailand, Malaysia, Indonesia, Australia, Brunei, Vietnam, Philippines, Korea and China. Recognized as a thought leader in the tech industry, Guillaume is a regular speaker and writer. In particular, he wrote more than 20 articles and white papers on tech and innovation for various organizations and publications.


Roger Loo
Executive Director, Head of Management Consulting Services
BDO Singapore

Executive Director, Head of Management Consulting Services
BDO Singapore


Loretta Fong
Partner, Entrepreneurial Group of the Assurance Division
PwC Hong Kong

Partner, Entrepreneurial Group of the Assurance Division
PwC Hong Kong
Loretta has over 25 years of experience in public accounting serving clients of various sizes, including conglomerates engaged in multiple industries including retail, TMT, logistics; as well as start-ups and entrepreneurs.
She currently serves as a General Committee Member of the Federation of Hong Kong Industries amongst her many other external appointments.
Indonesian - Asian Experience Awards Testimonials
- Video Interviews: Asian Experience Awards 2022 Winners
- Video Interviews: Asian Experience Awards 2021 Winners


Asian Experience Awards 2021 Winner: Allianz PNB Life


Asian Experience Awards 2021 Winner: SAP Customer Experience APJ


Asian Experience Awards 2021 Winner: Progresif Sendirian Berhad


Asian Experience Awards 2021 Winner: TDCX


Asian Experience Awards 2021 Winner: United Overseas Bank


Asian Experience Awards 2021 Winner: Infosys


Asian Experience Awards 2021 Winner: Align Technology


Asian Experience Awards 2021 Winner: China Telecom Global


Asian Experience Awards 2021 Winner: DirectAsia Insurance Singapore


Asian Experience Awards 2021 Winner: BC Card


Asian Experience Awards 2021: Lazada Indonesia


Asian Experience Awards 2021 Winner: NTUC Income


Asian Experience Awards 2021 Winner: HSBC


Asian Experience Awards 2021 Winner: UOB Malaysia


Asian Experience Awards 2021 Winner: Nanyang Technological University, Singapore


Asian Experience Awards 2021 Winner: OCBC Malaysia


Asian Experience Awards 2021 Winner: Prudential Laos


Asian Experience Awards 2021 Winner: Certis


Asian Experience Awards 2021 Winner: Singlife with Aviva


Asian Experience Awards 2021 Winner: CIMB Bank Berhad, Singapore Branch
Awards Highlights
Recent News
Recent News
BAGAIMANA CARA MENOMINASIKAN?
PERUSAHAAN APA SAJA YANG MEMENUHI SYARAT UNTUK MENDAFTAR?
APA YANG DAPAT DINOMINASIKAN?
Perusahaan yang memenuhi syarat dapat menominasikan inisiatif dalam menghadirkan pengalaman yang luar biasa dari sebuah project, produk, layanan, strategi, campaign, atau studi kasus yang diluncurkan, sebagian atau seluruhnya dalam rentang waktu 24 bulan kalender terakhir
APA SAJA KATEGORINYA?
Penghargaan akan diberikan berdasarkan country-level basis (tingkatan sebuah negara). Akan ada satu pemenang per kategori dan industri yang sesuai untuk setiap negara.
Klik tombol dibawah ini untuk melihat daftar lengkap kategori industri.
BAGAIMANA CARA MENOMINASIKAN?
1. Pergi ke formulir nominasi online.
2. Isi kolom yang wajib diisi.
3. Setelah selesai, Anda akan menerima email konfirmasi nominasi Anda.
4. Unggah 3 (tiga) foto yang menggambarkan project Anda dan dokumen pendukung melalui email.
Untuk langkah lebih lanjut tentang bagaimana mendaftar penghargaan, klik tombol dibawah ini.
APAKAH ADA BIAYANYA?
Nominasi gratis/tidak dikenakan biaya
Jika perusahaan Anda berhasil menjadi pemenang, Anda wajib melanjutkan pemesanan opsi paket pemenang pilihan Anda untuk memaksimalkan manfaat kemenangan Anda.
Untuk mengetahui lebih lanjut tentang harga dan hak pemenang, klik tombol di bawah ini.