Medical Center Manila, Inc. triumphs at the Asian Experience Awards for its Electronic Professional Fee System

ManilaMed is not only just modernising healthcare operations but also improving patient satisfaction, billing efficiency, and the overall healthcare experience.

Medical Center Manila, Inc. (ManilaMed) has achieved the Philippines Digital Experience of the Year - Healthcare at the esteemed Asian Experience Awards. This prestigious accolade celebrates ManilaMed's groundbreaking Electronic Professional Fee System, which has revolutionised professional fee management in healthcare, exemplifying innovation, efficiency, and a profound understanding of industry challenges.

The Asian Experience Awards, renowned for recognising outstanding initiatives that elevate customer and employee experiences across Asia, have bestowed this remarkable honour upon ManilaMed for its transformative Electronic Professional Fee Initiative.

The Electronic Professional Fee System emerged as a transformative project, specifically designed to streamline and modernise professional fee management within ManilaMed. Recognising the complex challenges faced by healthcare institutions, this innovative solution reimagined and automated the submission of doctor's professional fees, infusing efficiency, transparency, and accuracy into the process.

Traditionally, professional fee management in healthcare involved time-consuming manual procedures, leading to delays and inefficiencies. In stark contrast, the Electronic Professional Fee System ensures accuracy and real-time submission, supported by a user-friendly interface and robust security measures. This digitised solution provides a comprehensive audit trail, facilitating easy tracking and verification of professional fees, whilst fostering trust and integrity within the organisation.

Moreover, the system seamlessly integrates with the existing Hospital Information System, particularly the billing processes. This integration has eliminated errors in fee calculations and reduced the discharge turnaround time by an impressive 60%. The streamlined process has not only expedited billing but also improved bed turnover rates, ultimately enhancing patient satisfaction and operational efficiency.

Furthermore, stakeholders, including patients, healthcare professionals, and administrators, have lauded the initiative for its profound and positive influence on ManilaMed's operations. The system has liberated healthcare professionals from administrative burdens, enabling them to dedicate more time and resources to delivering exceptional patient care. This empowerment has yielded improved patient outcomes and elevated satisfaction levels.

Importantly, the initiative has positioned ManilaMed as a trailblazer in the healthcare industry. It sets the stage for ongoing digital transformation, allowing the organisation to explore further innovations, including electronic medical records, integrated inventory management systems, payment platforms, and data analytics, with the potential to enhance healthcare delivery and organisational performance further.

As the Electronic Professional Fee System continues to yield tangible benefits and transformative results, it is evident that this initiative is more than just an innovation; it is a catalyst for positive change in the healthcare industry.

The Asian Experience Awards is presented by Asian Business Review Magazine. To view the full list of winners, click here. If you want to join the 2024 awards programme and be acclaimed for providing meaningful brand experiences to stakeholders, please contact Jane Patiag at [email protected].