E-commerce giants outshine Facebook in SG marketplace safety ratings | Asian Business Review
, Singapore
Image by Adrian from Pixabay

E-commerce giants outshine Facebook in SG marketplace safety ratings

In 2023, Singapore reported 9,783 e-commerce scam cases.

Half of e-commerce scams in Singapore last year occurred on Facebook, with cases jumping from 1,138 in 2022 to 4,550.

With its number of cases, the Inter-Ministry Committee on Scams (IMCS) has given the Facebook marketplace a safety rating level of 1.

"The overall safety rating assigned to each marketplace indicates the extent to which they have implemented measures that are critical to guard against scams," the IMCS explained.

IMCS rates e-commerce marketplaces based on user authenticity, transaction safety, loss remediation experience for consumers, and effectiveness of anti-scam efforts.

The highest rating an e-commerce marketplace can get is four, whilst one is the lowest.

Also lagging in scam safety is Carousell, which ranked behind Facebook.

The secondhand e-commerce marketplace saw 2,476 scam incidences, accounting for 25.3% of the total recorded in 2023.

IMCS gave Carousell a safety rating of 2.

Occupying the 3rd, 4th, 5th, and 6th place are social media platforms, Telegram, X, WhatsApp, and Instagram.

The platforms reported 787, 299, 243, and 230 scams, respectively.

Meanwhile, giant e-commerce marketplaces like Shopee, Lazada, and Amazon all received a safety rating of four.

"Shopee’s rating has improved from three ticks to the full four ticks. Shopee has implemented all the safety features deemed to be critical by the Ministry of Home Affairs (MHA)," the IMCS said.

"Shopee has fully implemented user verification against Government-issued documentation for all sellers," the committee added.

In 2024, Shopee recorded 109 scams or 1.1% of the 2023 record.

Lazada, Amazon, and Qoo10 recorded 25 (0.3%), 2 (0%), and 1 (0%) incidences of scam.

Rumah Sakit Kanker Dharmais memimpin inovasi pelayanan kanker di Indonesia

Direktur Utama RS Kanker Dharmais Soeko Werdi Nindito Daroekoesoemo mengungkapkan teknologi canggih dan tujuh program unggulan untuk perawatan kanker.

BRI Life mengandalkan kanal bancassurance di tengah permintaan asuransi yang meningkat

Hingga November 2023, kanal bancassurance berkontribusi sebesar 81% dari total pendapatan premi BRI Life.

Allianz Syariah menawarkan asuransi Syariah untuk seluruh masyarakat Indonesia

Tingkat literasi dan inklusi keuangan syariah yang masih rendah mendorong perusahaan menerapkan langkah jangka pendek dan panjang.

Aplikasi blu oleh Group BCA memperluas ekosistem digital melalui BaaS

Strategi tersebut telah berhasil meningkatkan transaksi dan membangun kepercayaan nasabah sebesar 53,4% sepanjang 2023.

Titan-titan asuransi dan perbankan Asia berjanji untuk mengambil tindakan terhadap perubahan iklim

Pemimpin-pemimpin asuransi dan perbankan bergabung untuk mengatasi perubahan iklim, dengan menekankan perlunya investasi berkelanjutan dan strategi transisi yang inklusif.

RUU data kesehatan Singapura mewajibkan pengaturan pemberian informasi

Untuk memastikan pengungkapan dan pemberian data, Kementerian Kesehatan dapat memberlakukan denda hingga $1 juta atas ketidakpatuhan.

Asuransi melonjak berkat lonjakan wisatawan Hong Kong

CEO Jim Qin dari Zurich Insurance menyatakan tren liburan yang panjang pada warga Hong Kong di 2023, meningkatkan penjualan asuransi perjalanan.

Bank Tabungan Negara (BTN) bertekad meningkatkan pinjaman kepemilikan rumah syariah

Hingga November 2023, aset BTN Syariah telah mencapai Rp49 triliun.